Refund & Return Policy

Last Updated: 30.12.2025

At 3S Stores, we want you to have a smooth and satisfying shopping experience.

Every product is packed with care, and we do our best to ensure it reaches you in good condition.

If something goes wrong, we’re here to help.

1. Eligibility for Returns

You can request a return or replacement if:

1. You received a damaged, defective, or incorrect product
2. The product is missing parts or not as described
3. You inform us within 48 hours of delivery

To be eligible, the item must be:

1. Unused
2. In its original condition
3. With original packaging, tags, and accessories

We do not accept returns for:

1. Products damaged due to misuse
2. Items returned without original packaging
3. Products marked as non‑returnable on the product page
4. Items damaged after delivery

2. How to Request a Return

To raise a return request:

1. Email us at [Insert Email] or WhatsApp us at [Insert Number]
2. Share your order number, reason for return, and clear photos/videos of the issue
3. Our team will review the request and respond within 1–2 business days

If approved, we will arrange a pickup or guide you on the next steps.

3. Refund Process

Refunds are issued only after:

1. The returned product is received
2. It passes our quality check

Refund Method

Refunds will be processed to:

1. The original payment method (UPI, card, net banking, wallet), or
2. As store credit, if preferred

Refund Timeline

Refunds typically take:

1. 3–7 business days after approval
2. Bank processing times may vary

4. Replacement Policy

If you prefer a replacement instead of a refund:

1. We will send a new piece once the returned item is received and verified
2. Replacement is subject to stock availability
3. If the item is out of stock, we will issue a refund

5. Order Cancellations

You may cancel an order before it is shipped.

Once the order is dispatched, cancellation is not possible.

You may still request a return after delivery (if eligible).

6. Items Not Eligible for Return or Refund

For hygiene, safety, or product‑specific reasons, the following cannot be returned:

1. Opened pooja items (kumkum, powders, oils, etc.)
2. Consumables
3. Personalized or custom‑made items
4. Clearance or discounted items marked as “No Return”

7. Damaged or Tampered Deliveries

If your package arrives visibly damaged:

1. Take photos/videos immediately
2. Do not accept the package if it looks severely tampered
3. Contact us within 24–48 hours

We will assist you with a replacement or refund as per policy.

8. Return Shipping Costs

1. If the return is due to damage, defect, or wrong item, we bear the return shipping cost
2. If the return is due to customer preference, return shipping charges may apply

9. Contact Us

For any return or refund‑related queries, reach us at:

7i Technology and Solutions

eCommerce Division

Mount SSA Complex, 3^rd Floor

No. 569/356 Anna Salai, Nandanam

Chennai – 600035, Tamil Nadu, India.

Email: mail.3sstores@gmail.com

Phone: +91-9150007942